Reviews & Profile Policy
Building trust through transparent reviews and complete profiles
Community Trust Overview
Honest Reviews
Category-based ratings and authentic experiences from real completed bookings
Complete Profiles
Detailed profiles with photos, bios, and verification badges build community trust
Trust & Safety
Completion rate tracking, performance tiers, and community moderation standards
Review System
How Reviews Work
Booking Completion Required
Reviews can only be submitted for completed bookings. Both renters and owners can review each other after a successful rental.
Eligibility: You must have a completed booking with the user you want to review. No pre-booking or cancelled booking reviews allowed.
Two-Step Review Process
Reviews use a two-step process: first rate categories with stars, then write your experience.
Step 1: Rate 5-6 categories (accuracy, vessel, value, communication, etc.) with 1-5 stars
Step 2: Write your detailed experience (optional but encouraged)
Email Prompts & Timing
Review invitations are sent 24-48 hours after booking completion, with gentle reminders if no review is submitted.
Timeline: Initial prompt at 24-48h, reminder at 5-7 days, reviews encouraged within 14 days of completion
Response System
Reviewed users can respond to reviews about them with a professional reply (1000 character limit).
Response Rules: One response per review, professional tone required, no personal attacks or disputes allowed
Review Categories Explained:
For Owner Reviews (by Renters):
- • Listing Accuracy: How accurate was the boat description?
- • Vessel & Equipment: Quality and condition of boat
- • Value: Was the experience worth the price?
- • Departure & Return: Check-in/out process smoothness
- • Communication: Responsiveness and helpfulness
- • Overall Experience: Complete rental experience
For Renter Reviews (by Owners):
- • Communication: Responsiveness and clarity
- • Punctuality: Arrived and returned on time?
- • Vessel Care: How well did they treat your boat?
- • Rule Following: Followed agreed-upon rules?
- • Overall Experience: Complete hosting experience
Profile System
Profile Completion
Complete Profile Benefits
- • Higher booking rates and trust
- • Better search visibility
- • Access to premium features
- • Eligibility for trust badges
4 Required Elements (25% each):
- ✓ Account creation (automatic)
- 📷 Profile photo upload
- ✍️ About section (20+ characters)
- 📍 Location (city, state)
Profile Photo Guidelines: Clear, friendly photo showing your face. Mobile photos work great. Supports JPEG, PNG, WebP, HEIC formats up to 10MB.
Trust & Verification
Current Trust System
Account Verification
Email verification required for all accounts
Additional Verification Features
We're working on additional verification options to enhance community trust and safety:
ID Verification
Government-issued ID confirmation
Safety Certification
Boating safety knowledge verification
Platform Development
Additional verification features are part of our ongoing platform development. Complete your profile now to build trust with the current system and be ready for future enhancements.
Owner Performance & Reliability
Completion Rate System
How Completion Rates Work
Fair Completion Rate (Primary Metric)
Percentage of bookings completed successfully, excluding admin-approved safety exemptions like severe weather or mechanical issues.
Raw Cancellation Rate (Transparency)
Total percentage of all owner cancellations, including safety exemptions, for complete transparency.
Performance Tiers
Safety Exemptions
Owners can request penalty exemptions for safety-related cancellations (severe weather, mechanical failures, medical emergencies). These require admin approval with documentation and don't count against completion rates when approved.
Community Guidelines
Encouraged Content
- • Honest, detailed experiences from actual rentals
- • Specific feedback about boat condition and amenities
- • Clear communication about host responsiveness
- • Fair assessment of value for price paid
- • Constructive suggestions for improvement
- • Professional, respectful language
- • Accurate profile information and recent photos
- • Complete profile sections for trust building
Prohibited Content
- • Personal attacks, harassment, or discriminatory language
- • False or misleading information about experiences
- • Reviews unrelated to the actual rental experience
- • Promotional content, spam, or commercial solicitation
- • Inappropriate, offensive, or explicit content
- • Attempts to circumvent platform policies
- • Fake photos or impersonation in profiles
- • Contact information to bypass platform
Content Moderation & Enforcement
Reporting System
- • Report button available on all reviews and profiles
- • Multiple report categories for accurate classification
- • Anonymous reporting to protect community members
- • Professional admin review of all reports
Platform Actions
- • Content removal for policy violations
- • Warning notifications for minor infractions
- • Account restrictions for repeated violations
- • Permanent suspensions for severe misconduct
Zero Tolerance: Discrimination, harassment, or threats result in immediate account suspension. We maintain detailed logs of all content violations for appeals and legal compliance.
Privacy & Data Handling
Information Visibility & Control
Public Information
Always Visible to All Users:
- • Display name and profile picture
- • Location (city/state level)
- • Member since date
- • All reviews you've received
- • Trust badges and verification status
- • Bio/about section
- • Completion rate and performance tier (owners)
Private Information
Never Shared Publicly:
- • Email address and contact information
- • Reviews you've written about others
- • Specific booking details and history
- • Payment and financial information
- • ID verification documents
- • Direct messages and communications
- • Exact location/address until booking
Email Notifications
Users receive automatic notifications for review invitations, review responses, and profile interactions.
• Review request emails (24-48h after completion)
• Review reminder emails (5-7 days later)
• New review received notifications
• Review response notifications
Data Retention
Profile and review data is retained according to our platform policies and legal requirements.
• Reviews: Permanent (community trust)
• Profile data: Until account deletion
• Usage analytics: 2 years maximum
• Support communications: 3 years
Profile & Review Deletion
Users can delete their profiles, but reviews remain visible for community trust. Deleted user reviews show as "Former Member" to maintain review integrity. Contact support for special circumstances requiring review removal.
Support & Community
Review Issues
Email: info@aquavora.com
Subject: Review Policy - [Your Issue]
Profile Support
Profile completion, verification badges, technical issues
Response Time: 24 hours for profile questions
Content Reports
Inappropriate content, policy violations, harassment
Priority: Safety issues reviewed within 12 hours
Community Standards: All reviews and profiles are subject to community guidelines and platform moderation. Users agree to provide honest, accurate information and maintain respectful interactions. Review authenticity is verified through completed booking requirements. Profile information accuracy is the user's responsibility and subject to verification. Violations may result in content removal or account restrictions.
Last updated: September 20, 2025